Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@atelierverona.com. If your return is accepted, we will email you instructions on how and where to send your package. Return postage is paid by you and is not refunded. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Finishes vary slightly between individual pieces, so small differences in colour and surface texture are characteristic of the material rather than faults, but anything cracked, chipped or broken in transit we will replace or refund.

Where an item arrives damaged, defective, or is not what you ordered, we cover the cost of return shipping and will replace or refund the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or personalised orders and any item marked final sale. Gift cards are non-returnable. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@atelierverona.com.